Frequently Asked Questions
Everything you need to know about your Sip Sip Hooray order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unused and unopened products. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products dishwasher safe?
Most of our glassware and ceramics are dishwasher safe; however, we recommend hand-washing items with gold leaf or delicate hand-painted details to preserve their longevity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless shopping experience.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status.